STORE RULES
These terms explain how to use the Reef storefront, how purchase requests are sent to Reef, when an order becomes confirmed, and how products, payment, delivery, and problems are handled.
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By using the site or submitting an order request, you agree to these terms and the Privacy Policy. If you order for another person or organization, you must be authorized to do so. You may browse without accepting optional tracking.
We aim to present names, images, weights, prices, and availability accurately. Natural color, appearance, and packaging may vary slightly, and an obvious error may be corrected before an order is accepted. Check the product description and the physical label when your order arrives.
Completing checkout may create an order record and then open WhatsApp with a prepared message. This sends a purchase request; it is not final acceptance or a promise to deliver.
An order is confirmed only after the store confirms in writing the available items, final price, delivery, and payment method. The system may reserve stock temporarily for a new request and automatically cancel an unconfirmed request when that reservation expires. The store may decline or reasonably adjust a request if stock is unavailable, information is incorrect, or fulfilment would not be lawful or safe.
The storefront shows the available currency and item amounts. Any delivery charge or additional cost will be explained before confirmation. This site does not collect payment-card details; an available payment method is agreed with the store through the confirmation channel.
Delivery areas, cost, and expected timing depend on the address, availability, and the store’s arrangements. Any time stated before confirmation is an estimate unless the store expressly agrees otherwise. You must provide an accurate address and phone number and make reasonable arrangements to receive the order.
Read the ingredients, warnings, and storage directions on the package before use, especially if you have an allergy or specific diet. Do not rely on images alone. Do not consume an item that is damaged, open, expired, or appears unsafe; contact the store promptly.
Contact the store promptly if you want to cancel an unconfirmed request or receive a wrong, damaged, or unsafe product. Keep the package, order number, and any photos that help verify the issue.
Eligibility for cancellation, replacement, or refund depends on order status, product safety, any store-specific policy published here, and applicable law. These terms do not limit mandatory consumer rights.
Promo codes may have eligibility rules, a minimum spend, a time limit, or a use limit and are applied according to the configured offer. Offers combine only when clearly stated. Fraudulent use or a benefit caused by an obvious technical error may be cancelled.
You must not misuse the site, bypass security, submit false information or fake orders, disrupt its operation, or violate another person’s rights. Access may be limited when there is a clear security risk or abuse.
The store design, branding, images, text, and other content belong to their owners or are used with permission. Browsing does not grant a right to copy, sell, or commercially use that content or branding without consent.
The storefront may open WhatsApp or other external links. Those services have their own terms and policies. The store is not responsible for availability or practices outside its control.
We try to keep the site accurate, secure, and available, but interruptions or errors may occur. To the extent permitted by law, the store is not responsible for indirect or unforeseeable loss. Nothing here excludes liability that cannot legally be excluded or any mandatory consumer right.
Applicable law governs these terms while preserving mandatory consumer rights that apply to you. These terms may be updated when the store or law changes; the version published when you submit an order applies unless the law requires otherwise.
Contact the store promptly if you have a question or notice an error or visible damage. Include the order number, useful details, and photos where relevant. Do not consume a product that appears unsafe or tampered with.
These terms do not remove any mandatory consumer guarantees or rights available under applicable law.
Read the Privacy Policy